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Frequently Asked Questions

Are you a parent or a learner?

parent learner

Parent FAQ's

Q: How do I buy .School? +
A:

Just click on the Sign Up button at the top of this page and follow the simple 3 step process.

Q: How do I cancel my membership? +
A:

If, for any reason, you wish to end your .School subscription simply email us at support@dotschool.net and we will make it happen.

Q: How does your 30-Day Money Back Guarantee work? +
A:

We realise that this type of learning is not for everyone. If you'd like to cancel your subscription within the first 30 days of your purchase, we will refund your purchase amount - no questions asked!

Q: How much does .School cost? +
A:

Please visit https://dotschool.net/pricing for more information about our plans and pricing.

Q: What if my child is stuck on a question? +
A:

The .school learning system integrates messaging to friends, parents, mentors or teachers that are also on the system. If none of these people are able to help, simply mail us at support@dotschool.net

Q: I have a technical glitch and the website won't load properly. What do I do? +
A:

Please mail us at support@dotschool.net and we will sort out your problem.

Q: I can't log in. What do I do? +
A:

Please try using the 'lost password' dropdown link in the 'Log In' section of the homepage. If this process does not yield a positive result, please mail us at support@dotschool.net

Q: What grades are covered by .school? +
A:

.school presents CAPS-aligned syllabi for Grade 4-12

Q: What subjects are covered by .school? +
A:

.school provides CAPS-aligned syllabi for Maths and Science, grades 4-12. Subscriptions options vary and cover one or both of these subjects. Please visit https://dotschool.net/pricing for more information.

Q: How many learners can I add to my account? +
A:

A standard .school account allows 1-3 learners, but the Premium Plus package permits up to 6 learners. For more information visit https://dotschool.net/pricing.

Q: I purchased my .school membership through Mondo sales. I have a query on my account - what do I do? +
A:

If you purchased your subscription through Mondo, please contact their support centre directly at 0861 586 284, or customercare@buymondo.co.za

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Learners FAQ's

Q: What if I want to go through the notes offline? +
A:

.School offers a unique download feature that allows you to convert our course material into pdf format. Simply download the pdf and print for your convenience. As our question sets are designed never to repeat themselves, every time you download the notes the questions will be different. All material is copyright .Explore Software.

Q: Can I do a tutorial more than once? +
A:

Absolutely! Our unique question generator insures that you will never repeat a question, so you can do our tutorials over and over and they will feel new every time. Try to improve your marks or simply practice - every tutorial you do is recorded so you can track your progress.

Q: How do I complete the course? +
A:

Every time you pass a tutorial your progress chart will reflect your effort. Once you've successfully completed every tutorial in the course give yourself a big high five - you've finished the syllabus!

Q: What is the pass mark for tutorials? +
A:

.School is not like normal school. Here you can try a subject over and over again until you've become a master. This programme is meant to challenge you and help you grow, so we have set the pass mark for tutorials at 60%. Yes, this is higher than your school, but this way you'll know you have that next exam waxed.

Q: Do I have to do every tutorial? +
A:

We are not your school masters, how much you work is really up to you, but the truth is you will get out what you put in. In order to complete the course qualify for a .School exam you need to pass every tutorial at least once. We recommend that, but the choice is really yours.

Q: I'm really stuck on a particular topic - what do I do? +
A:

Use the .School instant messaging system to contact a friend, a mentor or a parent for help. Come back later and try again. You've got this.

Q: How do the challenges work? +
A:

Challenges are a fun way to test your skills with a friend. From the My Desk page (or the My Network drop-down in the navigation bar) select 'Challenge a buddy.' From there it is easy to set a day and time for the contest. The first learner to 10 correct answers is the champion. Go get 'em!

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